Privacy Policy
Privacy Policy for the Remu Apparel WhatsApp Service
(Last updated 28 May 2025)
1. Who we are
The Remu Apparel WhatsApp service (“Service”) is operated by Remu Apparel LLC, a limited-liability company registered in [Jurisdiction] (“we,” “us,” “our”). We use WhatsApp automation to streamline customer and community communications for the Remu Apparel brand.
2. What this policy covers
This notice explains how we collect, use, share, and protect personal information when you interact with us via WhatsApp or through our integrated systems (n8n workflows, Google Sheets, Google Docs, OpenAI).
3. Data we collect
|
Category |
Examples |
Legal basis* |
|---|---|---|
|
Identification |
Name, phone number, e-mail address, order ID or event code |
Contractual necessity / Legitimate interest |
|
Conversation content |
Messages you send to the Service (e.g., shipping addresses, product questions, RSVP details) |
Contractual necessity |
|
Technical metadata |
Message IDs, timestamps, delivery/read receipts, IP addresses (WhatsApp-provided) |
Legitimate interest |
|
Usage analytics (optional) |
Workflow performance logs (success/failure counts) |
Legitimate interest |
* For EEA/UK users “legitimate interest” means we have balanced our need to operate the Service against your privacy rights.
4. How we use your data
-
Customer service – collect shipping addresses, size confirmations, or RSVPs for Remu events.
-
Automated replies – send personalised answers (e.g., sizing help, venue link, dress code) via an AI model.
-
Internal dashboards – update secure Google Sheets so our team can monitor and fulfil requests.
-
Service improvement – troubleshoot delivery failures, measure response rates, and prevent abuse.
We never sell your data or use it for marketing unrelated to Remu Apparel.
5. Data sharing
|
Recipient |
Purpose |
Safeguards |
|---|---|---|
|
WhatsApp (Meta Platforms) |
Message transmission |
End-to-end encryption; subject to WhatsApp’s own privacy policy. |
|
Google Sheets / Google Docs |
Store order lists, addresses, RSVPs |
Access restricted to authorised Remu staff. |
|
OpenAI LLM API |
Generate and parse automated replies |
Only the minimal text needed for each response is sent; no phone numbers or e-mails. |
|
Sub-processors (e.g., n8n Cloud) |
Workflow orchestration |
All vendors are bound by data-processing agreements. |
We will disclose data to authorities only when legally required.
6. International transfers
Our servers may reside in the United States or other jurisdictions. We use EU-approved Standard Contractual Clauses (SCCs) or equivalent safeguards for cross-border transfers.
7. Data retention
-
Messages & sheet entries: kept up to 90 days after fulfilment or event end, then deleted or anonymised.
-
Workflow logs: retained for up to 30 days for debugging.
-
Back-ups: purged automatically within 60 days.
8. Your rights
Depending on your location, you may have the right to:
-
Access or receive a copy of your data
-
Correct inaccurate data
-
Delete data (“right to be forgotten”)
-
Object to or restrict processing
-
Withdraw consent at any time if processing is based on consent
To exercise these rights, message PRIVACY to our WhatsApp number or e-mail privacy@remuapparel.com. We respond within 30 days.
9. Security measures
-
End-to-end encryption via WhatsApp
-
TLS-protected API calls
-
Role-based access control (least privilege)
-
Automated log monitoring and rate limiting
-
Annual security audits of all sub-processors
10. Children
Our Service targets users aged 16 and older. If we learn we have collected data from a child under 16 without parental consent, we will delete it promptly.
11. Changes to this policy
We may update this notice to reflect tech or regulatory changes. Material updates will be announced via WhatsApp broadcast or e-mail 14 days before they take effect.
12. Contact
Remu Apparel LLC
Attn: Data Protection Officer
E-mail: client-support@remuapparel.com
If you are in the EEA/UK, you may lodge a complaint with your local supervisory authority.